Return Policy

We accept returns for warranty claims.

Warranty

View more details on jewellery warranty HERE.

View our full T&C for returns HERE.

Return Instructions

Step 1: Inform our sales consultant about your return request.

Step 2: Place jewellery into SV Premium jewellery box and delivery box.

Step 3: Seal delivery box with SV Premium security sticker, and send us a picture.

Step 4: Wait for courier pickup.

*We do not require your invoice, receipt, and diamond certificate for returns for resizing and refurbishing.

Return Shipping Charges

View our policy for Return Shipping Charges HERE.

Cancellation Policy

Customers may cancel or amend any order before payment is made. Once partial or full payment is made, no cancellation or refund will be allowed.