Terms & Conditions

These terms and conditions apply to the SV Premium website located at www.svbrooch.com, and all associated websites linked to www.svbrooch.com by SV Premium, its subsidiaries and affiliates, including SV Premium sites around the world. Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the SV Premium, and constitute an agreement between you and SV Premium. SV Premium reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the site. Your continued use of the site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Product Availability and Pricing

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our consultants at savianabrooch@gmail.com. We do not negotiate prices on our products and all our prices are final.

Returns, Refunds & Cancellations

A. One (1) Year Limited Warranty

View our one (1) year limited warranty policy HERE .

B. Returns & Refunds

Customers are to carefully select their diamonds so that the need to return/exchange does not arise.

After full or partial payment is made, SV Premium assumes that the customer has carefully considered and agreed upon the brooch's specifications, and no cancellation or refund is allowed.

At SV Premium, we stand behind the quality of our products and offer customers the opportunity to request for a refund under the following conditions:

Customers must contact SV Premium first before returning an item.

In case of refunds, goods sold need to be returned in their original condition (without any damage) with all accompanying packaging, documents, materials and proof that the inscribed number is not accurate, and no later than 7 days after the purchase date. In case any of the items are missing, the customer will be charged a penalty for replacements.

Upon receiving your returned item in its original condition with all accompanying documents and materials, the brooch will be checked against its corresponding grading and our quality assurance graduate gemologist will sign it off. Your refund will then be processed in the next 4-5 days; however, it may take as long as 2 weeks, depending on your location and/or payment method.

We will deduct a shipping charge for returns. This charge is the exact amount the courier company charges for the shipment and it will be deducted from your refund.

SV Premium reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, in its sole discretion, is unsatisfied with its ability to verify the competing price.

We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the member at any time.

Information on our Site

At SV Premium, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly. Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, SV Premium states that carat total weight in all purchases may vary 0.05 carats from stated weight. On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Please refer to our Privacy Policy for information on how SV Premium collects, uses, and discloses personally identifiable information from its customers HERE.

Site Content

The Site and all content and other materials, including, without limitation, the SV Premium logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of SV Premium or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Trademarks

SV Premium, the SV Premium logos, and any other product or service name or slogan contained in our Site are trademarks of SV Premium and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of SV Premium or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “SV PRemium” or any other name, trademark or product or service name of SV Premium without our prior written permission. All other trademarks, registered trademarks, product names and SV Premium names or logos mentioned in our Site are the property of their respective owners.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, SV Premium has adopted a policy of terminating and barring, in appropriate circumstances and at SV Premium's sole discretion, site users or account holders who are deemed to be repeat infringers. SV Premium may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third-Party Content

SV Premium may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. SV Premium does not monitor or have any control over any Third Party Content or third-party Sites. SV Premium does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. SV Premium does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Advertisements and Promotions

Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:

Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
Unsolicited promotions, political campaigning, advertising or solicitations;
Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
Viruses, corrupted data or other harmful, disruptive or destructive files; and
User Content that, in the sole judgment of SV Premium, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose SV Premium or its users to any harm or liability of any type. SV Premium takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is SV Premium liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, SV Premium is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although SV Premium has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, SV Premium reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect SV Premium systems and customers, or to ensure the integrity and operation of SV Premium's business and systems, SV Premium may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. SV Premium's right to disclose any such information shall govern over any terms of SV Premium's Privacy Policy. If you post User Content to our Site, unless we indicate otherwise, you grant SV Premium and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant SV Premium and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that:

a. you own and control all of the rights to the User Content that you post or you have the right to post such User Content to our Site

b. the User Content is accurate and not misleading; and

c. use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

Product Reviews and User Content

SV Premium may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than SV Premium, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. SV Premium is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-SV Premium advertisers on our Site.

Indemnification

You agree to defend, indemnify and hold harmless SV Premium, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against SV Premium and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY SV PREMIUM, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SV PREMIUM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. SV PREMIUM DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. SV PREMIUM DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL SV PREMIUM, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM DIF DIRECT, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO DIF DIRECT’S RECORDS, PROGRAMS OR SERVICES.

Modification and Notice

You agree that SV Premium may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, SV Premium reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.